Customer FAQ

The choice depends on your everyday needs:
For the city, we recommend City E-Bikes, for longer distances Trekking E-Bikes, and for adventures Mountain E-Bikes.
👉 Our team will be happy to help you with your selection.

Most batteries are fully charged in 3–6 hours.

Perfect for everyday use.

Depending on the model and usage, you can usually achieve a range of 50–150 km.

Factors such as terrain, riding style, and assistance influence the distance.

We offer secure and flexible payment options, including:
Credit card, PayPal and other common methods.

Yes — we offer a returns policy in accordance with our guidelines, so you can order with peace of mind.

Yes, all our models come with a manufacturer's warranty and tested quality for maximum safety.